With Krisp, ibex will again raise the bar on creating amazing customer experiences for the world’s top brands.” ![]() “Krisp is a game-changer for agents and customers. It delivers exceptional audio clarity, reducing noise distractions and enabling better customer service. “We are delighted to partner with ibex and deploy Krisp as part of their Wave X platform,” said Davit Baghdasaryan, Co-founder and CEO of Krisp. Krisp's solution works across all audio hardware configurations and applications that support digital voice communication and is trusted by the world’s largest global call centers and service providers. Eliminating more than 75 billion minutes of noise per month, Krisp technology improves the productivity and efficiency of hundreds of thousands of agents and CX professionals worldwide. Krisp, the world’s first Voice Productivity AI software, improves voice communication by removing background noise, voice and echo from calls. For a regional healthcare provider, deploying Krisp helped our agents boost CSAT by 25 percent. In one case, implementing Krisp helped increase sales conversions by 16 percent and reduced AHT by 10 percent. Ibex has piloted Krisp in select accounts and the impact has been dramatic. At ibex, we firmly believe that combining the best technology with an award-winning employee experience and agent-first culture enables us to deliver the best CX for our clients at every customer interaction.” “We are excited to partner with Krisp to bring even greater value and service to our clients. “AI technology is changing the CX industry and empowering a better agent and customer experience,” said Jim Ferrato, Chief Information Officer at ibex. WASHINGTON, Ma(GLOBE NEWSWIRE) - ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience.Īs part of ibex’s award-winning Wave X platform, Krisp’s AI software will reduce distracting background noise, which increases customer satisfaction (CSAT), decreases average handle time (AHT) and improves agent retention. ![]() This results in happier customers, improved CSAT scores and a significant boost in agent productivity and confidence-whether they're working from home or on-site.The partnership adds a cutting-edge AI-powered audio technology to ibex's award-winning Wave X platform. "As the only bi-directional noise cancellation solution in the market today, Krisp expertly removes background noise and maintains crystal clear voice quality for both ends of the line. "Krisp's AI-powered technology was specifically designed to enhance both the customer and agent experience," said Davit Baghdasaryan, CEO at Krisp. With 55% of Startek agents working remotely, this technology will empower agents to thrive while working at home. Startek will also leverage Krisp's technology to improve the experience for its 45,000 staff across the globe. By leveraging digital tools to support voice-based interactions, Startek delivers a superior voice-based experience to our client's customers." ![]() ![]() "Our partnership with Krisp further enhances our ability to listen and respond with empathy to the customer, even when the customer is in a busy environment. "At Startek we blend AI with live interactions to create the best possible experience for agents and customers alike," said Abhinandan Jain, Chief Digital Officer at Startek. Leveraging noise and echo-canceling technology from Krisp will enable Startek to create stronger connections and further enhance the experience delivered to customers across the globe. While digital solutions provide fast, 24/7 support, customers often prefer voice-based conversations in times of high emotional need. Startek leverages human-centric CX design to enable brands to deliver experiences by blending automated and live interactions. #contactcenterworld, CO, USA, and Mumbai, India, Startek(R) (NYSE: SRT), a global customer experience (CX) solutions provider, today announced that it has entered into a partnership with Krisp, an AI-powered noise cancellation solutions provider built to enhance the experience of customers and contact center agents by canceling background noise, resulting in clear conversations.
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